We would like to inform you of some changes to our delivery schedule in the Emirates.
Effective immediately:
Dubai: Orders will be deliver up to 2 business days from Monday to Saturday.
Abu Dhabi: Deliveries will be schedule for Monday, Wednesday, and Friday.
Al Ain: Delivery service will be available on Saturdays only.
For Sharjah, Umm Al Quwain, RAK, and Ajman: We regret to inform you that we will no longer be offering delivery services to these Emirates. We apologize for any inconvenience caused and sincerely thank you for your unwavering support. It has been a pleasure serving you. Thank you for your understanding.
Additionally, we encourage you to consider picking up your orders at the warehouse located at Ras Al Khor Industrial Area 1. Our pickup hours are from 9 am to 4 pm, Monday to Friday, and from 9 am to 12:30 pm on Saturdays.
We would like to express our gratitude for your continued support. If you have any concerns or require further clarification, please do not hesitate to contact us at +971 52 375 8120.
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Q. Do you deliver in my area? If your region is not mentioned in our weekly schedule, please contact us to check the trucks availability and possible delivery date.
Q. What are your delivery hours? We deliver every day of the week except Friday’s, from 11am to 7pm following the settled region’s schedule.
Q. What is your office working hours to give customer support? Our office working hours is from 8:30am to 5:30pm.
Q. What is the minimum basket charge? There is no minimum basket charge, although there is a delivery charge of AED 30.00 for orders below AED 200.00.
Q. What if I have missing items? It can happen that we are unable to find one or more items of your order but made sure to contact you previously to delivery. Our team will inform and suggest other products that might suit your needs in replacement.
Q. How do you deliver? Our delivery trucks have double compartments, fresh (+4) and frozen (-18) to guarantee a maximum freshness and food safety.
Q. How can I pay for my order? You can choose from the following payment methods as per technical availability: • Cash on delivery. • Online payment by Visa and Mastercard credit cards.
