Delivery Schedule, Orders, and Returns


We deliver all across the Emirates except in certain locations which are considered out-of-service areas.

Free shipping on orders above AED 150, a delivery charge of AED 30 applies for orders below AED 150.


Standard - Order Processing Timing

Orders placed until 2 p.m. from Monday to Friday and until 12 p.m. on Saturdays will be delivered as per the below schedule. Orders placed after the cutoff times will be delivered on the next scheduled delivery day.


Delivery Schedule: Monday through Saturday Only! | Order Cutoff Time - 2 pm Mondays to Fridays and 12 pm on Saturdays

Dubai: All orders will be delivered up to 3 Business Days

Abu Dhabi: Monday, Wednesday, and Friday.

Sharjah: Every Thursday

Ajman: Every Thursday

Ras Al Khaimah: Every Thursday

Umm Al Quwain: Every Thursday

Al Ain: Saturday and Tuesday


Orders to other locations can be accommodated depending on truck availability, please contact us for information.

*Delivery area is within city limits and subject to approval otherwise.

The prices mentioned on the website include 5% VAT.

The delivery schedule is subject to change on public holidays and during promotions.



Returns will only be accepted in case of defective noted at delivery time and shall be replaced upon approval of after-sales service.

Products on SALE or SHORT EXPIRY cannot be exchanged or returned.



Refunds will only be issued if the returned product is out of stock to be replaced, upon approval of after-sales service.

Trade Account

Typically replies within an hour

Nativo Support
Hi there ????

How can I help you?
Contact Us